Grays Privacy Policy

Data We Gather

Grays collects and processes various types of personal information, including:

Using Your Information

Grays uses your personal information for these key purposes:

• Service Provision and Contract Fulfillment:
  • We handle your vehicle rental bookings and agreements efficiently, ensuring all details are accurately recorded. Identity verification is conducted to confirm you meet our rental criteria. Our team coordinates the collection and return of vehicles, streamlining the process. Payment processing includes managing deposits and any applicable charges to provide a seamless experience.
• Customer Communication for Contract and Service Fulfillment:
  • We send booking confirmations, updates, and essential rental details. We address your inquiries and offer customer support. We inform you about any service or policy changes.
• Marketing Permissions and Interests:
  • We may send you promotional offers, newsletters, and service updates with your consent or based on our legitimate interest. You can opt out whenever you choose.
• Service Enhancements Through Legitimate Interest:
  • Evaluating website interactions to refine user experience and functionality. Researching to improve our vehicle fleet and services.
• Compliance with Legal Standards:
  • Meeting legal, regulatory, and tax obligations. Preventing fraudulent activities and maintaining service security. Addressing disputes and upholding our terms and conditions.

Information Exchange Practices

Your Personal Information Sharing

• Service Partnerships: We collaborate with third-party companies, including payment processors and IT support, to provide our services. These partners are bound by contracts to safeguard your data.

We do not share your personal information with third parties.

Data Protection Standards

Grays prioritizes the security of your personal information through a range of technical and organizational measures. These measures encompass encryption, strict access controls, secure server protocols, and routine security evaluations. While we strive for the highest protection standards, it is important to recognize that no internet transmission or electronic storage method is entirely immune to risk.

Data Storage Policy

Grays retains personal information only for the duration necessary to achieve the purposes for which it was collected, such as complying with legal, accounting, or reporting obligations. The length of time we keep this information depends on its nature and the specific context in which it is processed.

Your Rights Explained

Your rights under UK data protection law:

• Accessing Your Information: Obtain a copy of your stored personal information.

To exercise your rights, contact us using the details below.

Cookies and Tracking Policies

Grays employs cookies and related technologies to improve your online experience, monitor site activity, and tailor content to your interests. You have the option to adjust your cookie settings in your browser to control how this data is collected and used.

Policy Changes

Grays may revise this Privacy Policy from time to time to align with our operational practices or legal obligations. Any updates will be reflected on this page along with a new "Last Updated" date. We recommend reviewing this policy periodically to stay informed about how we protect your information.

Contact Grays Support

For inquiries regarding our Privacy Policy or data practices, please reach out: